Prestige Lerici - Italian Handicraft - Raku ceramic, Murano glass, De Ruta ceramic, Venetian murrina, Venetian masks, wrought iron

SALES TERMS

1 Acceptance of the general selling conditions
1 The contract stipulated between Prestige and the Customer is understood as concluded by the mailing of the order from the Customer.
Nevertheless Prestige reserves the unilateral right not to accept the order in the presence of unclear or unreliable information about the Customer or about the country of destination of the goods.
By implementing an order with the various provided forms the Customer declares he has looked over all the informations given him during the purchase procedure and completely accepts the following described general terms and payment conditions. 2 Any right of the Customer to compensation for damages or an indemnity, as well as whatever contractual or not laid down by contract responsibility due to immediate or consequential damages to persons or things caused by the even partial refusal of an order is excluded.

2 Purchase conditions
1 The Customer can purchase only the articles shown on Prestige’s electronic catalogue at the moment of the mailing of the order and presented at the addresses (URL) :
http://www.prestigelerici.it, www.prestigelerici.com as described in the relative information forms. It is understood that the image supplied with the describing form of an item cannot exactly correspond to his features but may slightly differ regarding colours and size.
2 Prestige confirms the correct receipt of an order by an e-mail answer, sent to the electronic mail address communicated by the Customer. The aforesaid confirmation message will report the date and time of the execution of the order and an “Order Customer Number”, to be used for every further communication with Prestige. The message carries all the data inserted by the Customer who undertakes to verify the exactness and to rapidly transmit any possible adjustments, according with the provided conditions in this document.
3 Prestige guarantees timely communication to the Customer in case of rejection of an order.
4 In cases of purchasing by credit card, together with the conclusion of the on-line transaction, the reference banking corporation will provide only the commitment of the sum related to the purchase.
5 In case of cancellation of an order, either by the Customer or in case of rejection from Prestige, the cancellation of the transaction and the disengaging of the committed sum will be claimed by Prestige. The disengaging times, for some typology of credit cards, exclusively depend on the bank system and can reach its natural time limit, (24th day from the permission/authorization date). Once the transaction has been cancelled, in no case Prestige can be held responsible for possible immediate or consequential damages caused by the disengaging delay of the committed sum by the bank system.
6 Should the order of the Customer, by any chance, be executed beyond the 23rd day from the sending-in date, Prestige will charge the dues anyway to the Customer’s credit card, even in advance on the physical delivery of the goods, in order to avoid the expiration of the authorization of the transaction (24 days).
7 Prestige reserves the faculty to ask the Customer to send a copy of the documents proving the legal ownership of the utilized credit card. In the absence of the requested documentation, Prestige reserves the right not to accept the order.
8 During the phases of the purchase procedure, Prestige is never able to know the information concerning the essential data of the credit card of the buyer, transmitted through safe connection directly to the site of the banking company which conducts the transaction. No computerized archive of Prestige will keep the above mentioned data. Therefore, in no case Prestige can be held responsible for possible fraudulent and illegal use of credit cards by a third party, on payment of articles purchased on the web sites http://www.prestigelerici.it www.prestigelerici.com
9 Prestige assures the entire reimbursement of the possible already paid sums in case of refusal of an already sent order or in case of shortage of the already ordered goods.
10 In case of bank transfer payment in advance, Prestige will keep booked that ordered by the Customer until the receipt of the proof of the bank transfer payment, to be sent within 3 working days and no later, from the date of the acceptance of the order. The delivery of that ordered will be only done on the effective crediting the Prestige bank account with the dues which will have to be done within 7 days from the day of the acceptance of the order. Beyond the aforesaid time limit the order will be automatically considered cancelled. The relationship on the bank transfer form will have to report: the reference number and the date of the execution of the order, name and surname of the holder of the order.

3 Freight expenses and delivery conditions
1 Prestige can accept orders with delivery in Italy (islands included), France, Germany, Austria, Spain, Portugal, Principality of Monaco, Belgium, Luxemburg, Holland, Switzerland, Denmark, Sweden, Finland, Greece, Malta, Cyprus, United Kingdom, Ireland, Iceland, U.S.A., Canada, Australia, New Zealand, Japan, South Africa. As regards the above not mentioned nations, prestige reserves the right to decide to accept the order or not, subject to telephone or via e-mail contact with the possible Customer interested in the purchase.
2 The freight and delivery expenses are to be paid by the buyer. The payment of the goods by the Customer will be done with the chosen methods of payment when ordering. Nothing more than the total of the order is due by the Customer.
3 Prestige cannot be considered responsible for possible delays of the execution of an order or of the delivery of what ordered.
4 The delivery must be intended in the street, except for explicit instructions by our Customer service. At the moment of the delivery of the goods by the carrier the Customer is bound to verify: that the number of items corresponds to what is specified on the via e-mail before sent freight document, that the package is integral, undamaged, not wet or anyway altered, even in the fastening materials (adhesive tape and metallic straps). Possible damages or the failing compliance of the items or indications number, must immediately be notified to the carrier who carries out the delivery. Once the document of the carrier has been signed, the Customer will not be able to make any objection about the external state of what was delivered. Possible problems concerning the physical integrity, the compliance or the completeness of the received articles must be reported within 7 days at most from the delivery, according with the hereby provided conditions.
5 In case of failed collection within 5 working days of the unclaimed goods in the storerooms of the carrier due to repeated impossibility to deliver to the address specified by the Customer when ordering, the order will be automatically cancelled and the restitution expenses will be charged to the Customer.
6 Prestige uses for the deliveries the well-known market operators DHL and FEDERAL EXPRESS for the foreign countries and SDA for Italy.

4 Privacy
The requested personal data on the implementing of the order are exclusively gathered and handled in order to satisfy the express requests of the Customer and in no way will they be given to a third party. Prestige assures his Customers the observance of the regulations concerning the personal data handling, regulated by the code of the privacy ( DL 196 30.06.2003). The holder of the data handling is Prestige, via Roma 40/41 Lerici (SP) Italy.
Prestige manages and handles the data of its Customers with privacy and correctness,
fully observing the law n. 675/96 which guarantees that the personal data be handled respecting the rights of the basic liberties, as well as the dignity of the physical persons, particularly referring to privacy and personal identity.
According with the paragraph 10 of the aforesaid law, we inform You that the only purpose of the handling of the data (which will be done automatically), is to proceed with the correct execution of the contract. When necessary, Prestige will arrange to transmit the data to the designated shipping company as well as to other possible companies qualified to handle the selling and shipment phases of the products. The communication of the data is obligatory in that it is necessary for a regular execution of the selling contract.
We furthermore inform the clientele that, subject to agreement of the Customer, the personal data will be handled in order to provide information concerning the Prestige activity such as news, initiatives, expositions. We underline that the adhesion(assent) to this procedure is absolutely optional.
In no way the information in our possession will be used for different purposes from the aforesaid ones, or communicated to external companies.
Regarding the handling of the data, the Customer will be able to exercise in the cognizant offices his rights, provided in the paragraph 13 of the law 675/96.

5 Complaints
The Customer who, for any reason, is not satisfied with the purchase, has the right to withdrawing from the contract, without any penalty and without specifying the reason, within 10 working days from the day of receipt of the purchased goods. The withdrawal will have to be done by sending (by the mailing of) a registered letter with return receipt, within the aforesaid time limit, to the following address: Prestige, Via Roma 40/41 Lerici (SP) Italy. Within the same time limit, a telegram or a fax can be sent, which will have to be followed within 48 hours, by the afore mentioned registered letter, to confirm the express withdrawal. The Customer can not exercise the aforesaid withdrawal right for customized articles. All the purchased goods, undamaged and inside their original package, will have to be returned to the supplier, within the above mentioned 10 days time limit, without any shortcoming. The return expenses will be paid by the Customer. Prestige will manage to send the whole sum paid by the Customer within 14 days from the date of shipping of the goods by the Customer, except for possible restoration expenses, due to verified damages to the goods. In case the aforesaid sum has been paid by credit card, Prestige will manage to credit the Customer’s bank account with the same sum, through the company of issue, otherwise the Customer will rapidly communicate the essential data of his bank account in order to obtain the money transfer.

6 Applicable law
The selling contract between the Customer and Prestige is understood concluded in Italy and ruled according with the Italian law. As regards the solution of possible legal controversies deriving from the conclusion of this remote selling contract, the court of justice of La Spezia has the territorial jurisdiction.
Prestige, located in Via Roma 40/41, Lerici (SP), Italy, is the holder of the web sites
http://www.prestigelerici.it www.prestigelerici.com

7 Methods of payment
Two methods of payment of the goods can be utilized on the Prestige web-site, the Customer can always chose the preferred one.

# Payment by Paypal through the safe server of the Paypal, offers the possibility to make safe purchases and does not require particular software.

# Payment by bank transfer ( we remind you that the requested goods will be sent only after the verified crediting of the sum to the Prestige bank account). The Customer is kindly bound to relate on the bank transfer forms the number of the order previously communicated via e-mail to him.
The freight expenses are calculated on the ground of the “volumetrical weight” of the purchased goods (i.e. considering the weight of the object and the overall dimensions of the package which contains it) and the shipping zone.

Logistical office:
Prestige, Via Roma 40/41, Lerici (La Spezia) Italy, C.A.P. 19032
Telephone and fax number: 0187 964564 E-mail: info@prestigelerici.it

Prestige, located in Via Roma 40/41, Lerici (SP), Italy, is the holder of the handling of the data.